Refund Policy

Refund & Exchange Policy

Last Updated: July 8, 2025

At Vaudeoutdoors, we strive for complete customer satisfaction. If you're not happy with your purchase, we’re here to help. Please review our policy below for refunds, exchanges, and damaged/defective items.

📦 Returns & Refunds

Eligibility

✅ Accepted Cases:

• Unworn, unwashed, and undamaged items with original tags and packaging.

• Return requested within 14 days of delivery.

❌ Non-Refundable Items:

• Final sale items (marked "Non-returnable").

• Custom-made or personalized dresses.

Process

1. Submit a Request: Email us at service@vaudeoutdoors.com with:

   • Order number

   • Product name & reason for return

   • Photos (if defective/damaged)

2. Approval & Instructions: We’ll reply within 48 hours with a return authorization and shipping details.

3. Ship Back: Send the item to our warehouse (address below) within 7 days of approval.

4. Refund Issued: Once received and inspected, refunds are processed within 5 business days to your original payment method.

⚠️ Note: Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

🔄 Exchanges

Do You Offer Exchanges?

Yes! We offer size/color exchanges for eligible items (non-sale, in stock).

How to Exchange

1. Contact Us: Email service@vaudeoutdoors.com with:

   • Order number

   • Desired exchange (size/color)

2. Ship Back: Follow the same return process.

3. New Item Shipped: Once we receive your return, we’ll dispatch the replacement (free shipping for first exchange).

⏳ Processing Time: Exchanges typically take 7–10 business days after we receive your return.

❗ Damaged or Defective Items

If your item arrives damaged, defective, or incorrect:

1. Contact Us Within 48 Hours: Email service@vaudeoutdoors.com with:

   • Order number

   • Photos/videos of the issue

2. Resolution Options:

   • Free Replacement (if available)

   • Full Refund (including return shipping)

3. Fast Processing: We prioritize damaged/defective cases and aim to resolve them within 3 business days.

📌 Important Notes

• Original Proof Required: Keep your order confirmation and tracking details.

• Refund Timeframe: Bank/PayPal refunds may take 3–10 additional days to reflect.

• Non-Returnable Items: Swimwear, lingerie, and accessories (unless faulty).

Need Help?
Reach out at service@vaudeoutdoors.com – we’re happy to assist!

Thank you for trusting Vaudeoutdoors! 💐